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Frequently Asked Questions

This is your one stop destination for all of you free government cell phone questions.  We have organized the most frequently asked questions into the groups below.  Some sections are general and applicable to all of the major free government cell phone providers, like Assurance Wireless, Reachout Wireless, and Safelink Wireless.  Other questions are specific to specific cell phone providers.  If you have any questions that are not answered below, please don’t hesitate to contact us.

General Information About Programs

What is Lifeline Phone Service?

Is it Really Free?

Do I Have to Sign a Contract?


How do I Establish my Eligibility?

I Don’t Have a Home Address.  What Now?

Why Can Only One Person per Household Get a Lifeline Phone?

What is Annual Certification?

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